Shipping policy

Shipping Policy

Order Processing & Handling

  • All orders are packed and dispatched within 1 to 3 business days after receiving your order confirmation, depending entirely on our current order volume.

  • Please note that dispatch does not take place on Sundays, as our partner courier services remain closed.

  • Once your package is handed over to our shipping carriers, you will receive an notification containing your courier tracking information.

Domestic Shipping Rates & Delivery Estimates

We ship pan-India utilizing trusted regional cargo and courier networks. Shipping fees are calculated dynamically at checkout based on the total volumetric weight of your cart items (such as bulk wax, glassware, or metal urlis).

  • Standard Transit Time: Most orders arrive within 5 to 7 business days across major domestic pin codes after dispatch.

  • Delivery Delays: While we make every attempt to process shipments with extreme speed, transit times are estimates and occasional logistics delays can happen due to local courier holds, peak festive seasons, or regional weather events.

Shipping Liability & Transit Damage Guidelines

Because candle vessels, urlis, and craft bowls can be delicate, we package every order with extreme security using heavy-duty, protective layering.

  • If your shipment arrives physically damaged or items are broken due to transit rough-handling, you must take a continuous, unedited unboxing video as proof.

  • Share this unboxing video with our support team via WhatsApp at +91 78922 47369 within 48 hours of package delivery.

  • Once verified, we will completely compensate you for the damaged items in your next order. * Please note: For complete details regarding verification rules and alternative arrangements, kindly refer directly to our Return and Refund Policy.

Missing or Lost Packages

If your tracking status shows that your package has been "delivered" but you cannot locate it, or if it stops updating entirely while in transit:

  1. Please check around your immediate premises or with building security guards/neighbors.

  2. Reach out directly to our WhatsApp number  +91 78922 47369 so we can open an official investigation case with our logistics carrier account managers.

Contact Information

For any immediate tracking questions, address changes before dispatch, or wholesale bulk cargo arrangements, connect with our team directly:

  • WhatsApp Support Line: +91 78922 47369

  • Website: www.craftsource.in